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Payment Shipping Returns

The fastest and easiest way to order from Hotel Communication Supply is to
use our website, but you're also welcome to phone, fax, or mail your
order to us.Credit Card

All major credit cards are accepted - Visa, MasterCard, American
Express and Discover. 

We also accept PayPal, and you may submit payments to

Personal checks, cashier's checks and money orders are also
accepted. Be sure to allow up to 10 business days after receipt for

We do not accept COD orders.

Telephone Orders
Call us at (954) 332-6535, and we can take your order over the
phone. Our hours are Monday through Friday between 9am and 5pm Eastern Time.

Government / Military Orders
We accept IMPAC and government credit cards for payment.  If you
need a quotation just give us a call or choose purchase order as your payment method and you can use the invoice as your quote.

Government agencies are eligible for Net 30 credit terms. Billing
is upon shipment of products and payment due 30 days after invoice

Purchase Orders
We accept Purchase Orders from City, County, State or Federal
agencies. When submitting order, please include:

  • Agency/Company name and address
  • Purchase order number
  • Telephone number and fax number
  • Purchasing contacts and telephone number (or e-mail address)
  • Shipping address
  • Purchase Order submission and/or processing requirements

Government agencies are eligible for Net 30 credit terms. Billing
is upon shipment of products and payment due 30 days after invoice

Sales Tax
Sales tax of 6% will be charged on all orders shipped to
Florida, with the exception of bonafide Federal Government
agencies, and dealers who have provided us with a Florida resale
certificate and seller's permit.

Hotel Communication Supply does not collect sales tax for other states,
or on orders sent to APO/FPO addresses.

Hotel Communication Supply is a stocking master distributor while most other companies in this industry are only telephone sales.  HCS has telephones in stock ready to ship.  There are over 300 different telephones from Teledex, Telematrix and Scitec in the market and more coming out.  We can't always have every phone in stock, but we will contact you the same day you order if there is any problem with the delivery of your telephone order.  We have sales people ready to help you via telephone so if you have any questions please call us.  888-984-4683  954-332-6535.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.